Denarau Island

Reception Hours: 24hours
Check-in Time: 4pm Check-out Time: 12noon
Main Pool Hours: 8am to 10pm
Maravu Pool and Bar: 8am to 10pm for those guests 18 years and over
Car Parking: Free parking on a first come, first served with room for larger vehicles
Cashless Operations: This property does not accept cash payment at F&B Outlets, Tour Desk and on resort activities. You can use Credit Card (charges apply) or charge back to your room. Cash is accepted at Reception in settlement of any room charges upon checkout.

Kids’ Club:

• You can book upon arrival
• Age group: 5 years to 12 years
• Under 5 years the child must be accompanied by a parent or adult custodian (aged over 13)
• The opening hours are 9am to 12pm, 1pm to 4pm and 6pm to 9pm
• There is an activities programme for the children and this may vary due to weather, age or number of children
• The cost of attendance is free

Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments. We strive to have a website that is accessible to individuals with disabilities. If you encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensure that you have all the necessary information before booking your holiday.

** Currently Fiji is facing freight and supply chain issues with all items imported into Fiji. We have also seen an increase in freight, fuel and shipping prices and also a delay in getting products to us. While we endeavor to keep our prices low at our food and beverage outlets please be aware that there may be certain items that have increased in price or substituted for other products.

** We remind our guests that reserving pool loungers is strictly forbidden. Please show courtesy to others by sharing the sun loungers provided and not reserving these.

**A credit card service fee for VISA/Master Card of 2.5% and AMEX Card of 3.4% is applicable, in addition to the total amount payable. Please note International Travel Money Cards may not be compatible in Fiji. An ATM is available for cash withdrawals from these cards which also incurs a fee of FJD$15 (approx. as at 3 November 2017). EFTPOS facilities are compatible with both Fijian/Overseas cards.**

**All chip enabled cards can be processed with a Tap N Go facility minimizing the handling of the cards, please check with reception.**

**Effective from 1st April 2022, the Fijian Government has removed the Environmental Levies (EL) of 5% on the tourism industry which applies to resort stays at Club Wyndham Denarau Island.**
**If you have any concerns about Dengue Fever in Fiji, please visit the below listed websites. Denarau Island has a fogging program in place to keep the mosquito population down. Yet extra precautions should be taken if travelling outside of Denarau Island.**

1. http://smartraveller.gov.au/countries/pacific/pages/fiji.aspx#health
2. http://www.who.int/denguecontrol/disease/en/

• This property does not accept cash payment at all outlets (except for Latte Lounge, Tour Desk, Mamacita and retail outlets) You can use your debit, credit card (charges apply) or charge back to your room. Cash is accepted at reception in settlement of any room charges. Please note a $1,500 limit for total room charges applies, this can be topped up at reception by settling your bill when it reaches this amount.
• Long term luggage storage is not available at this property. Please ensure that you make arrangements for storage of luggage should you be away from the Resort between stays, or when on an excursion.
• A FJD$100 deposit or credit card imprint is required upon check-in.
• Club Wyndham Denarau Island does not accept Diners Club Card.
• We remind our owners and guests that while the resort will try our best to accommodate rooms requests we cannot guarantee upper or lower floor room allocations or specific room numbers. If you are allocated a room that is not your preferred preference and you request a room move there will be a room clean fee applicable.
• The resort offers a complimentary Kids Club booked upon arrival for ages 4 – 12yrs.
• Pamper yourself at the Senikai Day Spa, choose from facials, massages and pamper packages
• The Maravu Pool and Bar – Adults’ Retreat is available to those guests 18 years and over.
• The 2-Bedroom Deluxe pool view rooms overlook the Maravu Pool and Bar – Adults’ Retreat (not the larger, family pool).
• Wireless internet and movies are available and payable to the resort. This service does incur additional fees and charges, contact the resort direct for more information regarding additional cost. Use of wireless internet is limited to three devices at any one time per wireless connection. Wireless internet service is free for Lifestyle by Wyndham Bronze and above owners*. Use of In-room movies is limited for Lifestyle Bronze and above Owners based on tier level benefits. *Club Wyndham Managed Properties only. Mamacita Restaurant provides complimentary 50 MB WIFI for a 24 hour duration for any guests dining at the restaurant.
• This resort holds Owner Events throughout the year, refer to the monthly events calendar below for dates and times.
• Hospitality Room: A reminder that there is no longer a Hospitality/Waiting room available at this property.
• Business Centre: A reminder that there is no longer a Business Centre available at this property.
• Grocery Service: Is not available at Club Wyndham Denarau Island however there is a lobby shop located in reception with groceries available for purchase.

Guest Bookings: Please keep in mind that as the Owner you are responsible for your guest’s complying with Club guidelines and regulations, your guest’s behaviour whilst staying at the resort, and any outstanding incidental charges resulting from guest’s usage at the resort.
Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a credit card service fee of 3% in addition to the total amount payable.
Pets: Pets are not permitted at Club Wyndham Denarau Island. Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies.
General:
Does your reservation include an apartment move during your stay? The following guidelines apply:

• Guest is responsible for packing own belongings.
• Check out time for the first apartment is 12noon.
• Guest may be unable to check into next apartment until 4pm. Luggage can be left at reception.
• Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)

Wheel chairs are limited and not for hire however for emergency use on the day.. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to your check in to confirm your request.
Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings are paid directly to Owner Services and will incur a credit card service fee of 1.5%, in addition to the amount payable.