Check-in Time: 4pm
Check-out Time: 12pm
Reception operates daily from 7am to 9pm. If arriving outside of these hours, please contact the resort on +61 03 5952 8000 during operating hours to arrange key pick up. Upon arrival, contact the after-hours operator via the night phone and they will provide the access code to the key safe.
Pool Hours: 8am – 8pm
Car Parking: Each villa has room for at least one car. Most villas have space for two. There is plenty of free parking on the resort, including larger car parks for trailers and buses near the restaurant.
Schoolies: Club Wyndham Phillip Island hosts Schoolies between late November to mid- December every year. There will be increased activity around the resort, as well as extra Security.
Accessibility: All villas have between 1-3 steps leading to them. May not be suitable for those with mobility issues.
Smoking policy: Owners and/or guests are able smoke in the designated smoking areas or on their apartment balconies, if they have one. You cannot smoke in your room at any time and, when smoking on a balcony, the door must be closed – you will be liable for an additional cleaning fee if smoke affects the inside of the room. Please consider other club owners and guests and try to smoke in a way where there is minimal or no chance of affecting others.
Grocery Service: Available at selected resorts, click here to find out more.
Pet policy: Pets are not allowed at most Club Wyndham or Ramada by Wyndham properties. Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information.
Effective from 12th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.